ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervision and Staff Responsibilities: 
·                    coordinate work and HR requirements of designated program staff
·                    arrange and participate in regular team meetings with staff
·                    coordinate staff development through the organization of workshops and training opportunities
·                    manage complex emergency situations in support of staff, or in staff’s absence
·                    supervise and evaluate designated staff performance on a continual basis
·                    orient and train new staff
·                    ensure volunteers are actively incorporated and supervised in the program area

Program Development:

·                    take the lead in the conceptualization and development of annual program development plans
·                    work with program staff and participants to identify program development and improvement opportunities
·                    serve as an informational resource and provide assistance, training and guidance to program coordinators
·                    endeavor to integrate mechanisms for enhanced collaboration between staff for service provision
·                    develop or supervise development of new programs/projects
·                    promote public awareness of the programming areas by such means as writing press releases, making public appearances, attending briefings and preparing articles for regular submission to the marketing and promotions area of the centre 

Monitoring and Evaluating Programs:

·                    provide assistance to staff in gathering relevant information  and community feedback and utilize it for program planning,
                improvement and new iniatives
·                    ensure overall effectiveness and efficiency of program and service delivery by  monitoring the progress of programs and services 

Community Relations/Partnerships:  

·                    build relationships with the larger community to improve the delivery of programs and services

·                    develop strategic partnerships with organizations with shared missions in order to offer the best in programming and to expand

                 funding opportunities

·                    aware of issues pertaining to military family lifestyles

 Customer Relations:

·                    greet all visitors in an amicable and sensitive manner
·                    provide clients with information/referrals on services, programs and resources available
·                    maintain positive public relations in handling concerns and questions 

General Management and Administration

·                    general administrative duties as they pertain to the  Programming areas
·                    ensure the MFRC human, physical and financial resources are utilized effectively and efficiently
·                    prepare and manage program budgets and financial aspects
·                    ensure agency policies and procedures are adhered too
·                    consider and alert to management any risk management issues related to program area
·                    providing advice, assistance and information to the Executive Director on various aspects of  the programs, services and initiatives
                of the Centre
·                    provide monthly program reports and statistical data to the Executive Director
·                    Provide information and briefings about the Centre to individuals, groups and organizations
·                    attend and participate in meetings and committee work as requested
·                    Undertake any secondary tasking and responsibilities deemed necessary for the efficient operation of the organization, its
                programs and services
·                    willing and able to work flexible hours

COMPETENCIES AND BEHAVIOIURS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability and personal characteristics required:

·                    believes in and practices the mission and goals of the MFRC

·                    ability to work as a positive team leader, facilitating a team environment through personal behavior, work contributions and the  
    sharing of experience and knowledge

·                    supports staff in achieving results with positive outcomes for individuals and families with the various program areas

·                    ability to meet deadlines in a timely and efficient manner

·                    ability to manage a diverse staff and deal effectively with HR issues

·                    ability to ensure effective overall administration and sound financial management of programs and services

·                    ability to estimate and budget for future needs and cost of personnel, equipment, supplies, etc.

·                    possess excellent communication skills and interpersonal skills with preference given to those fluent in both official languages

·                    ability to read, analyze and interpret professional documents, technical procedures or governmental regulations

·                    ability to effectively present information and respond to questions from supervisors, staff and the general public

·                    ability to prepare written reports, correspondence and maintain accurate records

·                    must possess strong computer skills specifically in Microsoft Word and Excel

·                    must possess excellent communication and interpersonal skills

·                    must possess excellent customer service skills

·                    ability to work independently and as a member of an interdisciplinary team

·                    ability to define problems, collect data, establish facts and draw valid conclusions

·                    ability to manage and work with staff and/or volunteers

·                    ability to plan, organize and implement complex projects

 EDUCATION AND/OR EXPERIENCE:

·                    certificate/degree in related social sciences field or equivalent combination of education and experience
·                    two or more years experience in program management
·                    two or more years experience in supervising others and demonstrating leadership skills

Forward resume, covering letter and three professional references by noon on May 23, 2008 to:

Roza Parlin, Executive Director 
MFRC 
P.O. Box 10500
Edmonton, AB  T5J 4J5 
Fax: (780) 973-1401 
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